Publishing & Sharing
Search and Discovery
COLLABORATION
Settings & Administration
User types
We have found that, especially for larger organizations, the big-bang approach - opening up the platform to everyone from the beginning - will not lead to success. Adoption at scale happens gradually, it is best to segment your user base and open up access to the tool using the tiered approach laid out below.
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Your core creators
Start with your core creators - these are typically your more technical users that work with notebooks. Data teams, engineers, bio-statisticians, scientists, etc.
Kyso is not like other community-driven platforms. Twitter, for example, is only useful if there are many users. With Kyso, however, there is a high-value use-case even for an initial small segment of users who can:
- Publish and share reports with other users:
- Review each other's work.
- Collaborate over general discussions and inline commenting.
- This creates more transparency and reduces duplication of work across teams.
- You can trust this group to contribute, add & engage with content, and discover ways of using the platform. They will also set the cultural norms of the hub and the bar for quality of contribution.
- They will be the early and most active contributors that build momentum for adoption and pull other users in.
Management and business stakeholders
Once you have full adoption within a small active group, posting and collaborating on reports, you have succeeded in seeding content and have a growing base of helpful Q&As and discussions.
Now it's time to scale to management teams and other core business stakeholders who usually have the longest email chains - siloed conversations - with the technical users from the first group. You want to break these chains, and allow them to ask questions openly, track projects and have access to a single reference point. This group of users can now openly ask questions, make requests, and track projects from inception to the deliverable, all on one single platform.
Knowledge consumers
This is the last level where you now release the platform to the organization at large, to democratize access to all data-based reporting and discussion. This is when organic growth becomes viral. If the first two stages have been successful, the value of the network will grow with each additional user.
By adding a large number of people onto the knowledge base, the network can generate an enormous amount of added value. The whole business can now use Kyso as a consistent and verifiable source of information where anyone can search and discover knowledge that may be relevant to their respective role in the organization. Now more and more users will begin to organically adopt the platform as they see value in participating for themselves. The whole company culture shifts & begins to embrace increased openness and information sharing.
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Last modified 1mo ago