How can you ensure on-boarding success and long-term value creation for all employees?
Kyso is now your central knowledge hub for all data-based information sharing and collaboration around the business. It encourages multi-channel communication flows, bringing everyone into the conversation, creating empowerment loops. There is a network within your organization and such a tool becomes more valuable the more it is used.
Here are 4 things to consider when starting out:
1. How to create value up front?
It is much easier for people to understand the value of the tool & to get involved when they sign up if there is already a clear starting point. Remember that Kyso is so much more than just a reporting tool. Knowledge doesn't come from analysis & reporting alone - but also from the collaboration that these resources inspire.
Starting Discussions will bring everyone into the conversation and drive more evidence-based decision making. These can relate to:
Ongoing projects around the business. This will help different teams connect and avoid any duplication of work.
Ongoing discussions currently siloed in private Slack or email channels, with all accompanying files and graphics.
Start adding reports that are ready to be published, and make Kyso core to the publishing process for ongoing & future projects.
2. What is the engagement pyramid?
Remember that not everyone will contribute and that is okay and expected. Typically, "participation" for larger organizations follows an engagement pyramid pattern:
1-10% will be very active, not only posting reports but also interacting with other contributors on the platform.
10-30% will be moderately active, perhaps not creating reports, but engaging on content, asking & answering questions, up-voting, sharing, etc.
The rest are your knowledge consumers - readers only. These are the users that use Kyso as their daily source of information relevant to their respective roles around the business.
Remember that the number of active contributors is not the ultimate success criteria, it is the learning, collaboration and application of insights that happens on an ongoing basis.
Our team at Kyso can help you evaluate such success with NPS surveys. Simply reach out to our Support team to get started!:)
3. How to organise your content?
The core benefit to leveraging a tool like Kyso is the consolidation of all data-based content, which is otherwise siloed in individual conversation channels.
Effect a canonical publishing structure, leveraging the entirety of Kyso's hierarchical structure and content metadata to organise content:
Segment your user groups and research into Organizations and Teams. How you do this will vary business to business. If you are unsure about how to do this, don't fret! We have tonnes of experience with the mass organisation of data science knowledge - contact our Support team to set up a call.
Construct a strict taxonomy for metadata creation:
Ensure your content creators publish their research into the appropriate Organization and Team.
Make sure they are applying relevant tags only (you can even control how/what tags are created if you like).
This will ensure all content is relevant, current, and verifiable. Any available information within a report or discussion will be easy to search and discover quickly.
Reports and resources can become comprehensive resources by consolidating information into one topic, which links out to other important sources.
It is in this way that Kyso will become the default "open tab" in browsers across the entire organization. If users are visiting the platform every week, it means they see it as a persistent, trustworthy and valuable source of information.
4. How to recognise and promote quality contributions?
Appreciate all good content (reports or discussions) and active contributors.
Reward and incentivise contributions through recognition. For example:
Up-voting/pinning valuable reports and and discussions.
Weekly or monthly shout-outs.
Make participation as important as publishing content. Responding to reports and discussions immediately provides value back to multiples of other users. Every action is a feedback mechanism that creates added value to the rest of your user-base, such as voting or commenting on content.
You will know Kyso is valuable to the organization as a resource when the up-vote, view and comment counters are ticking up over time.
Employing these strategies will allow you to build trust in the platform and content, create more value for users over time, and spark organic growth so that the knowledge-base becomes self-sustaining.